Return Policy

At Kalloní, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help.

Returns

You may return eligible items within 30 days of delivery.

To be eligible, your item must be:

Unused, unworn, and in the same condition that you received it.

In the original packaging (where applicable).

Certain items cannot be returned, including:

Perishable goods (e.g., food, flowers).

Personal care items (e.g., cosmetics, hygiene products).

Gift cards and downloadable software.

Refunds

Once we receive and inspect your return, we will notify you by email.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item, contact us through our contact form.

Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our return policy, please reach out to us through our contact form.